A Firefighter Owned Company Since 2004
MADE IN THE USA
"The Original"
General Information / Payment / Questions / Shipping Rates / Returns

 

We are a family business and are proud to be a totally "Made in the USA" company!  We hope you enjoy our products and their quality. 

How can I pay? We accept Visa, MasterCard and Discover Card through our Shopping Cart checkout. 

 

If using American Express or E Checks, they can be accepted only through our PayPal account located in our Shopping Cart . If you prefer to pay by money order, cashiers check, or personal check, please contact us by email with your order .  Payment must be received prior to shipment. We are unable to send items C.O.D.

Official PayPal SealIf paying by American Express or Discover Card, you must use PayPal

 

Other methods of payment:  State, County, Municipal, Government, or Department purchase orders.  Some states require a Registration Certificate.  We currently hold certificates for NJ. and PA.

Business Hours?  In general, our office hours are 9am-7pm Monday-Friday, and 10am-5pm Saturday.  However, we are a small, family owned and operated business, and at times our hours are not as consistant as we would like them to be.  We do not have a retail showroom but do welcome your call if you are going to be in town.

Do I have to pay Sales Tax? Out of state orders do not pay sales tax, however if you order or purchase within the state of Indiana, you must add 7% Sales Tax to your order.  Indiana departments who hold a Tax Exempt Certification do not have to pay Indiana Sales Tax as long as we receive a copy of your certificate with your order.

Your shopping cart will not let me add products?  If you are having problems ordering from our site, it may be your browser.  Our site works best using Microsoft Internet Explorer. Get Windows Internet Explorer button

Can I or my Department receive a discount?  Yes.  If you or your department place a single order of 20 jackets or more, you will receive a 10% discount on the total purchase.  View our Department/Bulk order page for more details.

Can I contact someone? Please email us any questions   or call us at 317.627.5142. Please allow 24 hours for a reply due to our firehouse shift day.

Do I have to order using the Internet? If you perfer not to use a credit card online, please email or call us with your contact information and we will gladly get back to you within 24 hours. 

How safe is it using the Internet? Our checkout and shopping cart provide secure transaction processing.     

What are your shipping cost?  Our shipping method of choice is United Parcel Service UPS will deliver your Firemans Chore Jacket right to your door.  We ship Mon. - Fri. only.  UPS will not ship to any PO Boxes.

We will process orders as soon as we receive your payment and will ship as soon as payment is received.  Shipping is calculated automatically through our shopping cart checkout.  If payment is being mailed, shipping cost will be calculated during checkout and print your order without submitting it on line.

 

Shipping charges for department/bulk orders will be 5% of your order.

Please mail payment to, Firemans Chore, 409 Southwood Ct., Indianapolis, IN 46217

 

Do you ship Internationally? We ship worldwide USPS Flat Rate Priority Mail.  We will make every attempt to get  items to you within 2-3 weeks.  Upon checkout, ( International customers Only) are given USPS Flat Rate prices.  The customer is responsible for any taxes/tariffs imposed by the country of import and are not billed.  Please email us for International shipping cost if outside the US if you are having problems.

Allow 6-10 day delivery for International

 

International Canada & Mexico 
Inside Canada, Mexico, (Alaska Included) USPS Priority Mail Flat Rate per Item
  $54.00 

 

International All Other Countries 
Anywhere USPS Priority Mail Flat Rate per Item
  $78.00

 

Can I ship to a different address? During the check out process, you will be asked for a "Ship to" address and a "Billing" address. 

Back Orders?  There are sometimes unavoidable delays in restocking our most popular items.  We will ship back-ordered items to you as soon as we receive them. 

How do I Return or Exchange an item? If you're not completely satisfied with the item you ordered, we will make an exchange or refund your payment, minus shipping cost, as you wish.  Please contact us via email,  prior to returning the item for a return merchandise authorization number.  Send the merchandise back to us in its original condition within 30 days with a copy of your receipt.  Sorry, but we cannot accept returns on Jackets with embroidery unless a manufacture defect is present. 

Where do I mail my Return or Exchange? Please send all returns in a manner that it may be tracked during shipment.  We cannot receive returns by C.O.D.  Send all returns and exchanges to:

 

Firemans Chore Inc.

Returns

409 Southwood Court

Indianapolis, IN 46217

 

  We hope that we have answered most of your questions above, however if there is anyway we can assist your further, please dont hesitate to contact us.

  Copyright © 2004 - 2017 Firemans Chore®, Inc.  All rights reserved. 

 

 Firemans Chore®, the Firemans Chore® logo are registered Trademarks of Firemans Chore Corporation in the United States and other countries. Other parties trademarks or service marks are the property of their respective owners and should be treated as such.

Indianapolis, IN 46217